YOU, AS A PATIENT, HAVE THE RIGHT TO
- Considerate, equal and respectful care in a clean and safe environment.
- Be examined and treated in surroundings which protect your privacy and culture.
- Know the name of the person treating you and their professional capacity.
- Receive clear understandable information about your health status and treatment and be involved in decisions about your healthcare.
- Be involved in the development of any plan for your health in language that you can understand with a representative if you wish.
- Be kept informed about waiting times, delays and cancellations.
- Have access to your medical records subject to our normal procedures and to know that your personal medical information remains confidential.
- Refuse treatment and to be informed of any medical consequences and the risks of refusing treatment.
- Ask for a breakdown of costs involved before any treatment begins.
- Express complaints about the care received and to have those complaints resolved.
- Receive a clear explanation of any surgical, anesthetics or certain diagnostic procedures and to be asked to give your written consent to the procedure.
- Communicate with people outside the hospital and receive visitors except when this would interfere with your plan of care.
YOU ALSO HAVE THE RESPONSIBILITY TO
- Cooperate with everyone providing you with care and treatment.
- Be considerate to other patients by respecting their property and privacy.
- Understand and follow instructions concerning your treatment and ask questions if you do not understand and would like an explanation
- Provide accurate and complete information regarding your health and medical history by answering all questions honestly
- Responsible as regards your payment for treatment and cooperative in providing any insurance information.
- Inform our staff if you have brought any medication into the hospital with you.
- Inform the hospital if you cannot meet an appointment
- Accept responsibility for the consequences if you refuse treatment or do not follow our instructions
- Make a formal complaint concerning quality of care, if care is not what was promised